Jo Wailling, RN TechNZHFE DipN BHSC (Hons) MHR
Episode Date: Wednesday March 20, 2024
It is well known that despite our best intentions preventable harm continues to happen to patients in healthcare systems. Further harm to patients, their families and to healthcare professionals, including nurses, can be made worse by the ways we then handle and/or talk about this unintentional harm. How can we talk about it in a way that doesn’t incur further harm?
In this episode Jo Wailling invites us to advocate for a restorative versus punitive lens, so that learning and healing can occur for everyone involved. Jo is a nurse, clinician researcher, qualified human factors professional, and accredited mediator. She is the Co-Chair of the National Collaborative for Restorative Initiatives in Health. Her career spans 30 years in critical care, patient safety, and clinical leadership. She currently advises international government agencies, researchers and advocacy groups on restorative initiatives, system safety and human centered design.
Resources:
He maungarongo ki ngā iwi: Envisioning a restorative health system in Aotearoa New Zealand
Health Quality BC: The Restorative Leadership Symposium
Humanizing harm: Using a restorative approach to heal and learn from adverse events
Patient harm in Canadian hospitals? It does happen.
Pou hihiri, Pou o te aroha | Healing and learning from harm:
Radical Nurse Talk 
Leave a comment